Refund Policy

Effective Date: July 1, 2025 Last Updated: October 30, 2026

This Refund Policy applies to purchases of FastMatch, a service operated by Cass Ave Consulting ("we," "our," or "us"), and forms part of our Terms of Service (https://fastmatch.ai/terms-of-service).

1. Eligibility for a Refund

We offer refunds only for your most recent subscription purchase or renewal. To be eligible, all of the following conditions must be met:

You submit your refund request by email to admin@fastmatch.ai within 14 days of the date you were charged
None of the credits included with that purchase or renewal have been used. This means your credit balance at the time of the request is at least equal to the credit allotment included with that purchase or renewal, plus any balance you had before it
You have not received a refund from us before

If all conditions are met, we will issue a full refund of that purchase or renewal to the original payment method.

2. What Is Not Refundable

No other refunds will be provided, including for:

Prior purchases or renewals
Purchases or renewals where any included credits have been used
Expired, promotional, free, or bonus credits
Unused time remaining in a billing period
Partial months or downgrades to a lower plan
Accounts suspended or terminated for violating our Terms of Service

3. Cancellation

You may cancel your subscription at any time. Cancellation stops future renewals and takes effect at the end of your current billing period. Cancelling does not by itself make you eligible for a refund, and we do not provide prorated refunds.

4. What Happens When a Refund Is Issued

When we issue a refund:

The credits included with the refunded purchase or renewal are removed from your account
Your subscription is cancelled and will not renew, unless you purchase it again
Refunds are typically processed within 5 to 10 business days. The time for the refund to appear depends on your bank or card issuer

5. Chargebacks

Please contact us at admin@fastmatch.ai before disputing a charge with your bank or card issuer. If you file a chargeback, we may suspend your account while the dispute is reviewed. If a chargeback is filed on a charge that is not eligible for a refund under this policy, we may terminate your account and pursue any amounts owed.

6. Our Discretion

We reserve the right to deny refund requests that do not meet these criteria or that appear to be fraudulent or abusive, such as repeated purchase-and-refund activity. We may, at our sole discretion, offer a refund or credit outside this policy. Doing so does not waive this policy or create an obligation to do so again.

Nothing in this policy limits any refund rights you may have under applicable law that cannot be waived by contract.

7. Changes to This Policy

We may update this Refund Policy from time to time. Changes apply to purchases and renewals made after the Last Updated date.

8. Contact

If you have any questions, please contact us at admin@fastmatch.ai.